Frequently Asked Questions
Everything you need to know about your DF64 coffee journey.
What is the difference between the stock burrs and SSP burrs?
Stock burrs are high-quality stainless steel burrs suitable for all brewing methods. SSP burrs are premium, specialized burrs designed to enhance specific flavor profiles and offer increased longevity and grind consistency for enthusiasts.
How long does shipping take for the DF64 grinder?
Orders are typically processed within 1-2 business days. Shipping times vary by location but generally range from 3 to 7 business days for domestic orders. You will receive a tracking number once your grinder departs.
What is your return policy?
We offer a 30-day return policy for unused grinders in their original packaging. If you have used the grinder and are unsatisfied, please contact our support team to discuss potential solutions or partial refunds.
Does the DF64 come with a warranty?
Yes, all DF64 grinders purchased through our store come with a 1-year limited manufacturer's warranty covering any defects in materials or workmanship under normal home use.
Is the DF64 suitable for both espresso and filter coffee?
Absolutely. The DF64 is a true 'all-purpose' grinder featuring a stepless adjustment collar that allows you to easily switch between fine espresso settings and coarser settings for pour-over or French press.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna at checkout.